If you are a courier, you may be interested in some research that was carried out in June 2017 by Which? Some 10,500 people in the UK were asked about their online shopping experiences that included how they felt the delivery process went for the previous six-month period.

When a consumer buys something online they are often presented with a number of delivery options such as second or first class post, next day delivery or delivery within a few days by a courier. Few consumers are likely to be bothered which courier company delivers their package as long as it arrives on time and is not damaged.

Below is the list of delivery companies that were rated along with the satisfaction score:

Ranking Company Name Satisfaction Score %
1 City Sprint 92%
2 UK Mail 88%
3 Amazon Logistics 87%
4 Private courier/local independent companies 86%
5 Parcelforce 84%
6 Royal Mail (regular post) 84%
7 Hermes/My Hermes 83%
8 Royal Mail (signed for post) 83%
9 DHL 82%
10 Fedex 82%
11 UPS 81%
12 DPD 80%
13 Yodel 80%

Whilst, in the main, the performance of the above companies seemed satisfactory, there were some disappointing statistics such as the fact that 14% of people taking part in the survey stated that a parcel that he or she had ordered did not turn up. It was not always the courier firm that was at fault for this happening. Apparently, 14% of people said that the courier firm had left a card through the letterbox saying that nobody was in when they tried to deliver the package when in fact someone was in the property. In the region of 20% said that the package was delivered late.

It is pleasing to see that private couriers/local independent companies rank so highly in the above survey.