If you are a courier then you may be interested to look at some statistics obtained by Which? relating to the top performing delivery companies based upon certain criteria following feedback from over 13,000 of their members covering the period March to August 2020. Full details can be found on their website but we highlight some of the figures below.

Couriers were assessed taking into account how effective the communication was, time slots for deliveries, social distancing procedures and the location of where the parcels were left. The delivery of groceries was not something that was included in the survey.


The following delivery companies were rated the top 5: –

1. DPD – 86% satisfaction score
2. Amazon – 85% satisfaction score
3. DHL – 80% satisfaction score
4. Hermes/myHermes – 77% satisfaction score
5. Yodel – 76% satisfaction score

Delivery Time Slots

The following delivery companies were rated the top 5: –

1. DPD – 82% satisfaction score
2. Amazon – 78% satisfaction score
3. DHL – 75% satisfaction score
4. Yodel – 72% satisfaction score
5. Hermes/myHermes 70% satisfaction score

Social Distancing

You will be interested to note that drivers for delivery companies achieved a high score for adhering to social distancing policies.

Location Of Parcel

The following delivery companies were rated the top 5: –

1. Royal Mail – 93% satisfaction score
2. Amazon – 92% satisfaction score
3. DPD – 91% satisfaction score
4. DHL – 89% satisfaction score
Royal Mail (signed for) – 89% satisfaction score
ParcelForce – 89% satisfaction score
5. Yodel – 87% satisfaction score

If you run your own courier service business then you will be aware just how much competition there is in the UK so will no doubt appreciate how important it is to provide a first class service to both the company you are delivering parcels for and the person or business you are delivering parcels to.

If you are looking to arrange courier insurance for the first time as you are just setting up in business or your existing cover is coming up for renewal in the next few weeks why not get in contact with us for a no-obligation competitive quote. We look forward to hearing from you at your earliest convenience.